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Orders & account

Track an order as a guest

Follow an order without an account, with your order number and email.

1 min read · 4 steps

Prefer to see it on the page?

We will open the tracking page and point out what to fill in.

  1. Find your order number

    It starts with JF-R (for example JF-R-000123) and is on the confirmation page and in your confirmation email.

  2. Open the tracking page

    Go to Track an order, also linked at the bottom of every page, and enter the order number and the email address you used at checkout. For your privacy, your email is never shown in the page address.

  3. Follow the progress

    You will see where your order is (Placed, Confirmed, Being prepared, On its way, Delivered), with the items, the total, the status history and the courier tracking number once it has shipped.

  4. Signed in? It is all in your account

    Orders placed while signed in are listed under My account › Orders, together with receipts and reorder.

Finished reading?

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